Technical Support Specialist I (French)

TL;DR

Technical Support Specialist I (French): Providing first-line technical support and troubleshooting for English and French-speaking customers with an accent on multi-channel communication and product education. Focus on resolving basic technical issues, documenting interactions, and improving the overall customer experience.

Location: Must be eligible to work in the country where the job is advertised (RTW required)

Company

A platform for intentional living connecting people with fitness and wellness experiences via brands like Mindbody and ClassPass.

What you will do

• Provide technical support to English and French-speaking customers via phone, email, and chat.
• Troubleshoot and resolve basic technical product issues to ensure a positive user experience.
• Educate customers on features and services to maximize product utility.
• Document customer interactions meticulously to maintain a seamless support history.
• Escalate complex issues to the appropriate internal teams for resolution.
• Acquire Level 1 Technical Support Certification and grow technical expertise.

Requirements

• 1+ year of customer service or call center experience, preferably in fast-paced environments.
• Fluency in French is required.
• Strong communication skills, with confidence across phone and email channels.
• Proficiency with internet browsers, email platforms, and multitasking across multiple systems.
• Ability to translate technical concepts into clear, actionable solutions for customers.
• Right to Work (RTW) in the country of advertisement.

Nice to have

• Proficiency in Italian or Spanish language skills.

Culture & Benefits

• Culture driven by innovation, curiosity, and a belief that happy teams create happy customers.
• Commitment to professional growth and personal development for every team member.
• Equal Opportunity Employer valuing diversity in background, experience, and perspective.
• Supportive environment focused on creating connection, joy, and ease.