Customer Support Specialist

TL;DR

Customer Support Specialist (SaaS/Gamification): Providing high-quality technical support and configuration assistance for a global gamified simulation training platform with an accent on resolving complex system issues and ensuring customer success. Focus on bridging the gap between technical teams and end-users, managing data sets, and driving product adoption through expert guidance.

Company

hirify.global is a global leader in gamified simulation training, helping large organizations deliver immersive, decision-driven learning experiences.

What you will do

• Serve as the primary point of contact for customer support inquiries via email and virtual meetings.
• Identify and resolve root causes of technical issues in collaboration with developers and project managers.
• Configure and set up hirify.global products for new and existing clients.
• Train customers and internal staff on product functionality and best practices.
• Maintain internal documentation and enrich the company help center.
• Manage large user data sets and support implementation activities to increase solution adoption.

Requirements

• Proven experience in technical support, customer service, or related roles.
• Strong interest in technology with the ability to explain complex issues in simple terms.
• Systematic approach to work with a high level of initiative and attention to detail.
• Exceptionally strong written and oral English communication skills.
• Ability to thrive in a fast-paced, high-growth environment.

Culture & Benefits

• Opportunity to work in a flat, open, and collaborative environment.
• Clear pathways for professional growth and role development.
• Energetic social culture with regular team events, game nights, and company trips.
• Exposure to a diverse, international team of talented professionals.