Technical Support Specialist

TL;DR

Technical Support Specialist (Spend Management): Providing technical support for cloud-based accounts payable solutions with an accent on resolving customer issues and ensuring smooth operation of AI-powered finance tools. Focus on troubleshooting complex technical problems, collaborating with teams, and delivering high-quality customer service.

Hybrid in Tunis, Tunisia

Company

hirify.global is a global leader in cloud-based spend management solutions founded in Sweden in 2001, using AI to simplify accounts payable processes for organizations worldwide.

What you will do

• Provide technical support to customers using hirify.global spend management software.
• Troubleshoot and resolve issues related to accounts payable and finance automation.
• Collaborate with teams to ensure customer satisfaction and product reliability.
• Contribute to a meritocratic culture focused on innovation and professional growth.

Requirements

• Experience in technical support or customer service in software/SaaS environments.
• Knowledge of finance processes, accounts payable, or spend management preferred.
• Ability to work hybrid in Tunis, Tunisia.
• Strong communication skills and problem-solving abilities.

Culture & Benefits

• Collaborative, meritocratic work culture with supportive leadership.
• Opportunities for career and professional development.
• Comprehensive benefits including medical, dental, vision coverage, paid time off, and retirement plans.
• Values of Connect, Question, Own guiding daily work.
• Global, diverse team environment celebrating curiosity and innovation.