Online Travel & Support Consultant (Traveltech)

TL;DR

Online Travel & Support Consultant (Traveltech): Providing high-quality customer support and operational assistance for business travel management with an accent on online booking tools and after-sales support. Focus on resolving client queries within SLAs, managing complex itineraries, and improving client retention.

Location: Onsite in East Kilbride, United Kingdom

Company

A global, multi-award winning Business Travel Company that simplifies corporate travel through a fusion of technology and exceptional customer service.

What you will do

• Handle incoming calls, emails, and live chat interactions to provide exceptional customer service.
• Assist clients in utilizing Online Booking Tools to achieve self-service.
• Manage after-sales tasks, including adding ancillaries, handling changes, and processing cancellations.
• Meet and maintain service level agreements (SLAs) for query resolution and support.
• Collaborate with team members to ensure smooth operations and timely resolution of customer issues.

Requirements

• Strong commitment to delivering client-focused customer service.
• Adaptability and flexibility to adjust to changing client needs and priorities.
• Resilience under pressure to meet targets and deadlines.
• Detail-oriented approach to managing complex itineraries and requests.
• Professionalism and trustworthiness, especially when handling sensitive corporate or government data.

Culture & Benefits

• Standard work week: Monday to Friday, 37.5 hours.
• Unlimited refer-a-friend bonus of £1000.
• Generous holiday entitlement and a paid day off for your birthday.
• Staff awards and exclusive hotel and airline discounts.
• Access to an Employee Assistance Programme.
• Inclusive and energetic company culture that celebrates diversity.