Product Manager II (Communications Center Automation)

TL;DR

Product Manager II (Communications Center Automation): Streamline workflows for non-emergency and emergency phone calls with multi-media interactions in Community Engagement and 9-1-1 systems with an accent on product strategy, backlog management, and feature prioritization. Focus on defining vision, building roadmaps, evaluating product performance, and collaborating with cross-functional teams to lead industry standards.

Location: Canada (Remote). Must be legally authorized to work in Canada and successfully obtain and maintain a Reliability security clearance from the Government of Canada.

Company

Global public safety solutions company building an ecosystem of intuitive tools for agencies, forensic labs, court systems, and schools since 1977.

What you will do

• Define product vision and strategic direction aligned with company objectives and customer needs.
• Build and maintain detailed development roadmaps and high-level plans for executives and customers.
• Gather input from customers, stakeholders, and market research to shape priorities.
• Prioritize backlog features balancing user value, effort, time to market, and differentiation.
• Track product performance, run trials and MVPs, and conduct market/competitor research.
• Collaborate with engineering, sales, marketing, support, and leadership; engage customers for feedback.

Requirements

• Bachelor’s degree in computer science, Business, or related field.
• 5–7 years of experience in Product Management overseeing product development lifecycle.
• Strong understanding of Agile frameworks (Scrum or Kanban).
• Experience with tools like JIRA, Confluence, or similar.
• Highly effective cross-functional collaboration, writing, and presentation skills.
• Strong organizational skills and attention to detail.

Nice to have

• Experience with Aha! Product Management software.
• Familiarity with software engineering concepts (APIs, databases, cloud).
• Experience with Call Center software (ACD, IVR, AI bots).
• Demonstrated experience using AI tools for product workflows.

Culture & Benefits

• Comprehensive benefits offering.
• Potential for variable compensation like incentive plans or performance bonuses.
• Commitment to equity, diversity, inclusion, and barrier-free workplace.
• Accommodations available throughout recruitment and employment.