Junior Customer Service Controller

TL;DR

Junior Customer Service Controller (E-commerce): Continuously optimize key customer service KPIs, reporting, and controlling structures to enable data-driven decision-making with an accent on process improvements, budgeting, and efficiency analysis. Focus on developing business cases, forecasting volumes and costs, analyzing operational drivers, and automating CRM tools.

Hamburg, Germany (onsite, full-time)

Company

One of Europe’s fastest growing e-commerce companies based in Hamburg and Berlin, operating at the intersection of fashion and technology with a mission to rethink online shopping.

What you will do

• Optimize key customer service KPIs, reporting, and controlling structures for data-driven decisions
• Evaluate and improve CS controlling processes, develop business cases for optimization
• Prepare volume/cost forecasts, plan and adjust budgets
• Analyze operational drivers, derive measures to boost efficiency and customer experience
• Collaborate with internal/external partners as a business partner
• Manage invoicing/billing with service providers
• Configure, administer, and develop CRM systems, automations, and user access

Requirements

• Business-fluent German and English skills
• Completed degree in economics or comparable qualification
• Experience in controlling, ideally in customer service
• Strong affinity for numbers, KPIs, and data-driven work
• Confident Excel use (formulas)
• Strong analytical skills, logical/structured thinking
• Hands-on mentality, initiative, self-motivation, independent work
• Enthusiasm for tools, systems, digital processes; willingness to learn new tech

Culture & Benefits

• Flat hierarchies, direct communication, pragmatic decisions, ownership, and trust
• Team lunches, afterwork drinks, company events, quick coffees
• Inclusive environment valuing different backgrounds and perspectives
• Check benefits page for full perks

Hiring process

• Apply online via career page; response as soon as possible