Customer Success Engineer (AI)

TL;DR

Customer Success Engineer (AI): Solving challenging technical problems for strategic enterprise accounts with an accent on API troubleshooting and scalable solution implementation. Focus on educating customers on optimal platform use and coordinating across technical teams to drive product improvements.

Location: London

Company

An innovative AI-powered search and question-answering platform dedicated to delivering exceptional value through advanced AI technology.

What you will do

• Act as a primary technical expert for hirify.global AI's API and product offerings.
• Provide in-depth troubleshooting assistance and educational guidance for strategic enterprise accounts.
• Partner with Enterprise, Mobile, and API teams to resolve complex technical issues and coordinate resources.
• Translate customer pain points into scalable solutions, working with Engineering and GTM teams to implement automations.
• Build and maintain strong relationships with customer leaders and operators to ensure application success.

Requirements

• 7+ years of experience in software engineering, focusing on application development, tooling, and automation.
• Excellent proficiency in Python or NodeJS and experience developing scalable applications.
• Solid knowledge of a Cloud Service Provider platform, such as AWS.
• Hands-on experience utilizing Agentic Coding tools like Claude Code or Codex.
• Bachelor’s degree in Computer Science or a related field.
• Proven ability to identify technical bottlenecks in both internal solutions and customer implementations.

Nice to have

• Experience building prototypes or applications using AI-powered APIs.
• Deep understanding of the current AI and search technology landscape.
• Strong track record of driving performance improvements through cross-functional collaboration.
• Ability to efficiently prioritize and manage multiple deep-dive projects simultaneously.

Culture & Benefits

• Opportunity to be at the forefront of AI innovation as part of a high-impact support team.
• Collaborative environment working closely with Product and Technical staff.
• Focus on professional growth through solving complex, diverse technical use cases.