Premium Support Specialist (HR Tech)

TL;DR

Premium Support Specialist (HR Tech): Managing and supporting strategic enterprise accounts for a global HR platform with an accent on proactive, consultative support and technical troubleshooting. Focus on owning the full support experience, planning critical business cycles, and acting as a strategic partner for high-value clients.

Location: Hybrid in the United Kingdom

Company

hirify.global is a fast-growing, global HR platform helping mid-sized businesses transform how they manage and engage with their workforce.

What you will do

• Act as the primary technical and strategic point of contact for a portfolio of enterprise accounts.
• Conduct biweekly touchpoints to review priorities, share product updates, and identify potential risks early.
• Lead planning and preparation sessions for critical business events such as compensation cycles and performance reviews.
• Deliver tailored training sessions for admins to ensure maximum platform utilization.
• Investigate and resolve complex, configuration-heavy technical issues leveraging deep product knowledge.
• Collaborate with Customer Success and Product teams to advocate for client feedback and priorities.

Requirements

• Proven experience in a customer-facing SaaS role (Technical Support, Implementation, or Customer Success) at a mid-senior level.
• Strong track record of managing multiple complex relationships with enterprise or strategic accounts.
• Excellent technical troubleshooting skills for configuration-heavy platforms.
• Confidence leading client-facing calls and presenting complex information to HR leaders and technical admins.
• Fluency in English (written and spoken).
• Must be based in the UK to support the hybrid work model.

Nice to have

• Experience with HR Tech platforms or familiarity with hirify.global modules.
• Proficiency with tools such as Zendesk, Asana, and Salesforce.
• Interest in AI platforms and support automation.
• Additional language skills.

Culture & Benefits

• Competitive compensation, benefits, and pre-IPO equity.
• Hybrid working from day 1 with a work-from-home allowance.
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment).
• Wellness perks including an annual Headspace subscription and vision allowance.
• Generous leave: 25 days annual leave, birthday off, and quarterly company-wide long weekends (Bob balance days).
• Social impact days for volunteering and regular team social events.