AI Customer Support & Operations Specialist

TL;DR

AI Customer Support & Operations Specialist (AI): Operate and optimize AI-powered support tools including chatbots and LLM-based systems for a global user base with an accent on prompt refinement, automation workflows, and performance metrics. Focus on analyzing customer interactions, improving efficiency and scale, and collaborating with product teams to enhance self-service capabilities.

Tel Aviv. Visa sponsorship: not available in the EU; for Hong Kong requires 2+ years experience and related degree; for Singapore and UK only mid-career or above. Experience working across multiple time zones required.

Company

World’s leading provider of online privacy and security services with millions of active customers and 700+ team members worldwide.

What you will do

• Operate and optimize AI-driven support tools like chatbots, LLMs, and automation workflows.
• Refine prompts, response quality, and logic to ensure accurate, brand-aligned interactions.
• Identify automation opportunities to reduce manual workload and improve metrics like SLA, resolution time, and CSAT.
• Analyze tickets, conversations, and user behavior to spot patterns and prioritize enhancements.
• Collaborate with Product and Engineering to provide feedback on pain points and build self-service features.

Requirements

• 3–6+ years in Customer Support, Customer Success, or Support Operations
• Experience with global B2C products (mobile apps, SaaS, digital platforms)
• Strong written and spoken English
• Work across multiple time zones and international bases
• Solid knowledge of support processes, SLAs, and escalated cases

Culture & Benefits

• AI-first environment transforming customer support into a core product capability.
• Global team supporting users in 18 languages across 100+ countries.
• Focus on scaling support intelligently for millions of users.

Hiring process

• Upload resume as PDF (no salary info).