IT Specialist

TL;DR

IT Specialist: Providing user support via chat and remote access, managing support tickets, troubleshooting browser/application issues, and handling equipment with an accent on macOS/Linux/Windows proficiency, network troubleshooting, and security basics. Focus on resolving complex high-priority issues via calls, conducting technical onboarding, and participating in team syncs.

Location: Europe (opportunity to work remotely)

Company

Trading platform company.

What you will do

• Provide user support via chat and remote access, resolving browser/application issues, password resets, and system shutdowns
• Manage support tickets, prioritize requests, and handle escalations
• Join calls to troubleshoot and resolve complex or high-priority issues
• Conduct technical onboarding sessions for new employees (approx. one per day)
• Prepare, configure, dispatch, and repair company equipment
• Participate in daily team syncs and cross-team communication

Requirements

• 1–2 years of experience as IT Specialist or similar technical support role
• Proficiency in macOS, Linux, and/or Windows
• Understanding of basic network troubleshooting
• Knowledge of antivirus solutions and email systems
• Understanding of network security principles
• Experience with communication tools (Mattermost, Slack, etc.)
• Intermediate English (B1) in speaking and writing

Nice to have

• Specialized education or courses in system administration
• Understanding of VoIP technologies (Asterisk)
• Familiarity with Atlassian stack (Jira, Confluence)
• Basic knowledge of Palo Alto NGFW
• Experience with equipment management and inventory control

Culture & Benefits

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays per company list
• Medical insurance
• Professional education budget
• Language learning budget
• Wellness budget (gym, sports gear)