IT Support Specialist

TL;DR

IT Support Specialist: Manage employee onboarding/offboarding, equipment inventory, SaaS licensing, and L1/L2 technical support in Guadalajara office with an accent on local logistics and global IT collaboration. Focus on provisioning accounts, troubleshooting connectivity issues, maintaining SLAs, and coordinating vendor repairs.

Location: Hybrid in Guadalajara, Jalisco – physical presence required for equipment logistics.

Company

Fast-growing professional services company delivering digital transformation via Oracle NetSuite, Zendesk, Celigo, Boomi, recognized on INC5000 with global offices.

What you will do

• Coordinate onboarding/offboarding: provision M365, OKTA, business apps accounts and assign/recover equipment.
• Maintain inventory of laptops, peripherals; handle repairs, replacements, shipping with vendors and WeWork.
• Track SaaS licenses (M365, Zoom, Adobe), manage renewals, user requests, records.
• Provide L1/L2 support: device setup, connectivity, video conferencing, access requests, meet SLAs.
• Collaborate globally on endpoint management (Intune, Jamf Pro), OKTA workflows, track tasks in Microsoft Planner.

Requirements

• 1–3 years in IT support or helpdesk.
• Hands-on with M365 (Teams, Outlook, OneDrive, Entra).
• Windows and macOS administration (basic-intermediate).
• IT hardware inventory management experience.
• Basic–intermediate English (written/spoken).
• On-site in Guadalajara required.

Nice to have

• OKTA or IAM tools.
• Microsoft Intune or Jamf Pro.
• Zendesk or ITSM platforms.
• CrowdStrike or Zscaler.
• Intermediate+ English.
• SaaS or professional services background.

Culture & Benefits

• Global distributed team of 150+ across countries, focus on teamwork, diversity, growth.
• Competitive compensation, maternity/paternity leave, wellness Fridays, remote opportunities.
• Learning: cloud certifications, mentorship, leadership sessions, personal development plans.
• Free English classes, immigration support, UN sustainability goals alignment.
• Agile innovative mindset, skill workshops, mentoring, side projects support.