Customer Support Specialist – Brazil (Spanish + Portuguese)

TL;DR

Customer Support Specialist – Brazil (Spanish + Portuguese): Efficiently respond to clients via live chat, analyze customer data for recommendations, and resolve product/service issues with an accent on building long-term relationships and high service standards. Focus on clarifying problems, selecting solutions, diffusing conflicts, and ensuring resolutions.

Location: Latin America (remote)

What you will do

• Respond to clients via live chat to understand and service their needs
• Analyze customer data to provide recommendations and resolutions
• Resolve concerns by identifying causes, explaining solutions, and following up
• Build rapport, diffuse conflicts, and foster repeat business
• Contribute to team efforts and meet quality standards

Requirements

• Proficiency speaking and writing in Spanish and English
• Computer literacy
• Ability to identify and present problem solutions verbally and in writing
• Strong interpersonal skills
• High professionalism, attention to detail, and punctuality
• Own laptop (Windows 8GB RAM min or Mac 2015+ model) and stable internet

Culture & Benefits

• 12 shifts annual leave and 8 shifts sick leave per year
• Shift schedule (day and night)
• Medical, professional education, language learning, and wellness budgets (gym, sports gear)
• Opportunity to work remotely