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5 дней назад

EPS Technical Support Engineer II

Формат работы
hybrid
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
US
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
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TL;DR

EPS Technical Support Engineer II (Digital Banking Platform): Provide technical assistance to customers on complex banking software issues, analyzing problems and coordinating resolutions with an accent on troubleshooting systems-level software and hardware. Focus on simulating errors, reporting bugs to engineering, and testing enhancements for reliability.

Location: Hybrid - must live within approximately 70-mile radius of offices in Allen, TX; Lenexa, KS; Springfield, MO; or Monett, MO. All positions may require onsite interview or in-person onboarding.

Company

Technology provider empowering community banks and credit unions with digital banking and payments solutions.

What you will do

  • Interact with customers and support teams to resolve escalated technical issues on banking platforms.
  • Analyze customer-reported problems, determine best actions, and simulate errors in test environments.
  • Report bugs and defects to engineering with detailed documentation and examples.
  • Participate in customer installations, upgrades, training, and complete Customer Work Requests.
  • Maintain product knowledge through training and support experienced personnel.
  • Provide after-hours on-call support as part of rotation.

Requirements

  • Minimum 2 years in technical support role.
  • Experience with banking, credit unions, or financial institutions.
  • Must participate in on-call rotation with after-hours support.
  • Ability to diagnose and troubleshoot software, hardware, and networking issues.
  • Basic knowledge of SQL, FTP, remoting, and operating systems.
  • Strong communication and analytical skills.

Nice to have

  • Thorough knowledge of hirify.global applications and interacting products.
  • Experience bidding and completing customer work requests.
  • Ability to develop and document job-related procedures.
  • Outstanding customer service skills.

Culture & Benefits

  • Comprehensive benefits supporting physical, mental, and financial health.
  • Culture focused on doing the right thing, collaboration, and fun.
  • Commitment to inclusion, sustainability, and community impact.
  • Opportunities for professional growth and innovation in financial services technology.
  • Travel up to 5%.

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