Automotive Technical Helpdesk Specialist (French and English)

TL;DR

Automotive Technical Helpdesk Specialist (French and English): Provide expert technical support to repairers and workshops across Europe with an accent on diagnostics, root cause analysis, and repair guidance for vehicles including EVs. Focus on resolving complex technical issues, coordinating field visits, and documenting cases accurately.

Location: Budapest, Hungary

Company

Global partner to vehicle manufacturers and retailers for over 30 years, delivering solutions in sales performance, repair optimization, parts sales, and consumer engagement.

What you will do

• Provide technical support on diagnostics and root cause analysis across vehicle systems.
• Resolve inquiries from dealers and internal teams via phone and electronic channels.
• Guide technicians through repair processes and ensure accurate case documentation.
• Collaborate with dealer technicians, internal agents, engineers, and project managers.
• Coordinate Field Engineer visits and escalate cases as needed.
• Engage in training, product knowledge exchange, and occasional vehicle testing.

Requirements

• Fluency in English and French
• At least 5 years of automotive experience, ideally in a senior dealership workshop role.
• Degree in automotive technology or equivalent technical education.
• Strong knowledge of vehicle mechanics; EV, HV certification (e.g., HV EV Specialist, DGUV L2+, IMI Level 4) is advantageous.
• Experience using diagnostic tools.
• Analytical, organized, and customer-focused mindset.

Culture & Benefits

• Work in a collaborative team environment valuing expertise and customer satisfaction.
• Join a global company with over 5,000 employees in 80+ countries.
• Equal opportunities employer committed to diversity and inclusion.
• Part of industry-leading expertise partnering with nearly every car manufacturer.