Customer Service Representative (Automotive)

TL;DR

Customer Service Representative (Automotive): Managing customer supply assurance and order coordination with an accent on order processing in SAP and demand forecasting. Focus on optimizing delivery commitments, resolving logistics complaints, and fostering long-term customer relationships in the automotive sector.

Location: Hybrid (Budapest, Hungary)

Company

hirify.global is a global semiconductor manufacturer providing essential components for various electronic applications.

What you will do

• Process customer orders in SAP, ensuring full compliance with terms, conditions, and shipping windows.
• Coordinate demand forecasting and supply assurance to increase customer loyalty and sales potential.
• Resolve customer complaints, return requests, and invoice queries by clarifying requirements.
• Lead regular customer logistics review meetings to provide service updates and discuss lead-time and forecast performance.
• Analyze service performance using logistics data, NPS, and customer KPIs to implement continuous improvement actions.

Requirements

• University or college degree in a business-related field.
• Minimum 3 years of experience in high-end customer service, supply chain, or sales, ideally within the Automotive industry.
• Proficiency in SAP (or other ERP systems) and basic Excel analytical skills.
• Fluent written and spoken English for professional communication across diverse teams.
• Ability to work in a hybrid setup based in Budapest.

Nice to have

• Fluency in a second language, such as German.
• Advanced experience with SAP core modules and workflows to optimize business processes.

Culture & Benefits

• Hybrid work model with home office options.
• Competitive remuneration package including an annual bonus scheme.
• Cafeteria and premium medical care and insurance.
• Collaborative and supportive team environment with recognition and awards.