(Fluent Polish) Technical Support Consultant, Remote (Future Openings) (SaaS)

TL;DR

Technical Support Consultant (SaaS): Providing high-quality technical assistance to users of SaaS and software products with an accent on troubleshooting and case management. Focus on resolving complex technical inquiries via multiple channels and ensuring high customer satisfaction.

Location: Remote (Poland, Czechia, Slovakia, Belgium)

Company

hirify.global is a global Intelligent Support-as-a-Service leader collaborating with top-tier tech companies to deliver secure, world-class customer and technical support.

What you will do

• Provide exceptional technical support via calls, chats, and emails.
• Resolve support inquiries of various difficulties, including "how-to" guidance and product assistance.
• Troubleshoot common issues and gather technical information to resolve complex cases.
• Escalate repetitive or merchant-related issues to the L2 team.
• Maintain working knowledge of client products and services.
• Ensure secure handling of customers' sensitive information.

Requirements

• English and Polish: C1 level or higher (spoken and written).
• Minimum 1 year of experience in Customer Support.
• Tech-savvy with the ability to quickly learn and navigate new systems and tools.
• Customer-oriented and responsible attitude.
• Personal computer (min 8GB RAM) with a stable internet connection (50 Mbps download / 40 Mbps upload).

Nice to have

• Experience specifically with Technical Support.

Culture & Benefits

• Full remote cooperation.
• Fixed schedule: Monday to Friday, 9 AM - 5 PM CET.
• Compensation in USD.
• Inclusive international environment and trust-based culture with no time-tracking.
• Responsive leadership and opportunities for professional self-development.
• Internal health policy and balance between workload and personal time.