Customer Success Manager (Advertising & Media)

TL;DR

Customer Success Manager (Advertising & Media): Managing post-sales engagement for enterprise clients in advertising and media agencies, driving adoption and retention with an accent on strategic touchpoints, product recommendations, and customized strategies. Focus on analyzing customer data, mitigating churn risks, and partnering across teams to deliver business value.

Location: Must be based in Ontario, Canada due to business and operational needs.

Company

hirify.global powers marketing and sales decisions with a competitive advertising intelligence platform spanning media, creative, and business strategies for millions of brands.

What you will do

• Manage post-sales activities for large enterprise customers through strategic touchpoints, prioritization, and project management.
• Maintain deep product knowledge and recommend ways to accelerate customer business objectives.
• Demonstrate value through high-touch tactics and comprehensive support, including consultations in French for Quebec clients.
• Analyze data to build engagement strategies, identify churn risks, and mitigate with account teams.
• Partner with Marketing, Sales, and Support as the voice of the customer, providing feedback on trends.

Requirements

• Bilingualism: Professional proficiency in both French and English required to service Quebec clients per Bill 96 mandate.
• 3+ years in customer success, account management, or customer marketing at scale.
• Comfort interacting with strategic customers via phone, email, webinars.
• Data-driven self-starter with prioritization skills and process improvement ability.
• Team player who translates business needs into personalized consultations.
• Must be based in Ontario, Canada.

Nice to have

• Significant experience working within or with advertising/media agencies.

Culture & Benefits

• Inclusive and accessible workplace as an Equal Opportunity Employer.
• Full-time exempt role with base salary, benefits, and pay equity considerations.
• Commitment to diversity, fair hiring, and accommodations in recruitment.