Operations Manager, Government

TL;DR

Operations Manager, Government (Travel Management): Function as subject-matter expert for assigned government contracted accounts, overseeing team performance, goal setting, and service delivery with an accent on contract compliance, professional development, and client reporting. Focus on problem-solving for team challenges, ensuring telephone coverage, and providing technical expertise during new client implementations.

Location: Remote (US-based, with US-specific benefits like 401(k), HSA, FSA)

Company

CI Azumano Travel is hirify.global' full-service travel management company offering 24/7 support, expense management, policy implementation, technology solutions, and vendor negotiations for businesses, governments, and personal travelers.

What you will do

• Establish individual and team performance goals under Director of Government Client Services and develop tracking/reporting plans.
• Serve as problem-solving resource, trainer, and Government Department SME for team members and new client implementations.
• Work with Team Leads to manage work schedules, ensure telephone coverage, approve time sheets, and monitor agent calls monthly.
• Assess team strengths/challenges for professional development, provide quarterly feedback, and contribute to annual reviews.
• Maintain awareness of service impacts and intervene as needed; deliver monthly client reports including CBA reconciliation, telephone, and refund/exchange data.

Requirements

• High School Diploma or GED
• 5+ years of corporate or government travel consulting experience
• Excellent communication and presentation skills across organizational levels
• Strong knowledge of Worldspan and SABRE
• Proven problem-solving, customer service, oral communication, planning/organizing, and professionalism skills

Culture & Benefits

• Competitive pay, comprehensive medical/dental/vision/life/disability benefits, voluntary programs, HSA/FSA, and 401(k).
• Flexible work-life balance, professional development, performance/recognition programs, and paid leave for full-time employees (30+ hours/week).
• Collaborative work environment embracing mission to provide financial/non-financial benefits to Seneca Nation members.