IT Help Desk (Fintech)

TL;DR

IT Help Desk (Fintech): Ensuring operational continuity and productivity through secure technology infrastructure management with an accent on the Zero-Trust model and frictionless user experience. Focus on automating operational capacity, managing device fleet hardening, and streamlining access provisioning.

Location: Colombia

Company

hirify.global is a leading financial platform and BNPL provider transforming the financial ecosystem in Colombia through banking and commerce services.

What you will do

• Maintain high ticket resolution rates within Asana SLAs for critical incidents.
• Manage macOS and Windows device fleet compliance using Jamf and Intune.
• Handle accurate access and license provisioning and deprovisioning for employees.
• Automate recurring manual processes using Bash, Python, or Google Apps Script.
• Develop and maintain a technical knowledge base to reduce Level 1 ticket volume.

Requirements

• 2-3+ years of technical support experience within startup environments.
• Mastery of hybrid infrastructures (macOS/Windows) and Cloud environments.
• Proven ability to resolve Level 2 and 3 incidents in Google Workspace and MDM.
• English: B1 level or higher required for technical documentation and communication with global vendors.
• Ability to perform root cause analysis using system logs and network metrics.

Culture & Benefits

• Competitive salary and meaningful equity ownership in the company.
• Opportunity to work in a high-growth fintech environment scaling rapidly.
• Collaborative culture with a world-class international team.
• Environment driven by ownership, excellence, and high-impact contributions.

Hiring process

• People Interview with a recruiter or hiring manager.
• Initial technical interview with the IT Lead.
• Deep Dive interview with senior leadership to assess cultural fit.
• Structured Technical Interview covering Networking, Security, and Software.
• Final alignment conversation with the Co-Founder.