Player Support Representative (iGaming)

TL;DR

Player Support Representative (iGaming): Providing outstanding support to players by troubleshooting technical issues and managing multi-channel communications with an accent on customer happiness and operational efficiency. Focus on resolving technical problems across devices, maintaining SLAs for live chat and calls, and supporting VIP customers.

Location: Hybrid in Tulsa, OK, US. Candidates must be authorized to work in the US without sponsorship.

Salary: $18.00 - $24.70 per hour

Company

hirify.global Interactive is an industry leader in content and technology solutions for online Real Money Gaming, including iLottery, iGaming, and Online Sports Betting.

What you will do

• Provide accurate information and support regarding customer accounts, products, and services.
• Troubleshoot technical issues across computers, tablets, and mobile devices.
• Handle live chat, email communications, inbound calls, and occasional outbound calls.
• Communicate promotional offers and updates to VIP customers.
• Identify and provide feedback on service issues or customer concerns while maintaining data security.
• Meet daily performance targets of approximately 70 customer contacts and adhere to strict SLAs.

Requirements

• 0-2 years of customer support or call center experience preferred.
• High school graduate or equivalent; some college coursework preferred.
• Advanced computer proficiency, including Microsoft Office, and a typing speed of 90+ WPM.
• Experience troubleshooting computers, smartphones, and tablets.
• Strong problem-solving, interpersonal, and written/verbal communication skills.
• Must be at least 21 years of age.

Culture & Benefits

• Comprehensive benefits package including health, dental, and vision insurance.
• Paid time off (PTO).
• 401(k) plan with employer matching.
• Collaborative team environment focused on the mission to bring joy to life through play.

Hiring process

• Mandatory background screening and regulatory approvals.
• Requirement to complete a criminal background check and submit fingerprints.
• Obtaining licenses or registrations with gaming regulatory authorities.