Customer Support Specialist

TL;DR

Customer Support Specialist: Managing and responding to feedback and complaints about Nutricia products from healthcare professionals, patients, and carers via telephone, email, and letter with an accent on complaint escalation and trend reporting. Focus on handling complex complaints, ensuring accurate records, and driving continuous improvement in customer service and product quality.

Location: United Kingdom, hybrid work model with time split between office hubs and home.

Salary: £26,700–£29,500 plus bonus and benefits.

Company

hirify.global is a leading global food and beverage company committed to delivering better health through better nutrition, certified as a B-Corp and focused on sustainability.

What you will do

• Provide excellent customer experience by responding empathetically to feedback and complaints.
• Prioritize workload to meet KPIs and react to urgent quality challenges.
• Manage escalations and initiate investigations for complex complaints including patient safety incidents.
• Handle complaint samples and maintain accurate contact records.
• Contribute to trend monitoring and monthly summary reports to improve products and services.
• Identify opportunities for continuous improvement in customer service processes.

Requirements

• Location: Must be based in the United Kingdom with hybrid work arrangement.
• Strong attention to detail and organizational skills.
• Excellent communication and problem-solving abilities.
• Ability to analyze complex data sets to identify patterns and trends.
• Collaboration skills to work effectively across teams.

Culture & Benefits

• Hybrid working framework balancing office and home to support focus and community.
• Flexible benefits and excellent rewards.
• Commitment to inclusion and diversity as core company values.
• Supportive environment fostering innovation and wellness.

Hiring process

• Application deadline: Wednesday 27th May 2026.
• Notification about application status after the closing date.