Telephone Support Placement Year (Fintech)

TL;DR

Telephone Support Placement Year (Customer Support): Providing award-winning service and resolving client queries for an investment platform with an accent on compliance and service level agreements. Focus on managing high-volume inbound communication and maintaining professional client relations in a fast-paced financial environment.

Location: Hybrid (Manchester, UK). Minimum of 60% of working time per month must be spent in the office. New starters will have an initial period of full-time office working.

Salary: £27,100 (pro rata)

Company

hirify.global is one of the UK’s fastest-growing investment platform businesses, managing over £108.7 billion of assets for over 723,000 customers.

What you will do

• Answer customer questions and resolve queries via inbound calls, emails, and secure messaging.
• Ensure all interactions are carried out in line with compliance policies and service level agreements.
• Provide professional and timely support across the company's full product range.
• Work within a fast-paced client services department to enhance the customer experience.

Requirements

• Must be in the second year of a university sandwich degree.
• Minimum of a 2:1 grade achieved in the first year of study.
• Demonstrated excellent customer service skills and a professional telephone manner.
• Strong written and verbal communication skills.
• Competency with Microsoft Word, Excel, and Outlook.
• Ability to work under pressure and meet deadlines.

Nice to have

• Previous experience in a call or contact centre role.

Culture & Benefits

• Paid study support for professional qualifications.
• 25 days holiday (pro rata).
• 6% pension with matched contributions.
• Discretionary bonus scheme.
• Free onsite gym and regular social events.
• Casual dress code and a supportive, collaborative team environment.