Customer Service Advisor (Energy)

TL;DR

Customer Service Advisor (Energy): Managing first-point-of-contact inquiries for customers and brokers via phone and email with an accent on first contact resolution and a customer-centric approach. Focus on analyzing complex billing data and meter readings to resolve technical queries in a high-volume environment.

Location: Hybrid in Manchester, United Kingdom

Company

An international energy company owned by the German Federal Government, providing gas and power solutions to over 50,000 clients across Europe.

What you will do

• Act as the primary point of contact for all customer and broker inquiries.
• Resolve queries efficiently within defined timescales to ensure high satisfaction.
• Manage a high volume of daily calls and emails in a fast-paced environment.
• Perform high-level analysis of customer data, including meter readings and billing, to solve complex issues.
• Administer customer service activities with a focus on immediate first-contact resolution.

Requirements

• Proven experience working in a fast-moving and dynamic environment.
• Excellent verbal and written communication skills for professional client interaction.
• Strong problem-solving abilities and the capacity to make quick, effective decisions.
• Proficiency with CRM systems or a strong drive to learn technical tools.
• Must be based in or able to work from the Manchester, UK office.

Culture & Benefits

• Competitive starting salary with bonus earning potential.
• Non-contributory pension with a 10% employer contribution.
• 25 days of holiday plus bank holidays and dedicated volunteering days.
• Comprehensive medical and dental insurance including family cover.
• Flexible hybrid working model and a supportive environment for career growth.