Rep Client Service (Fintech)

TL;DR

Rep Client Service (Fintech): Handling inbound calls and supporting existing customers with account needs on Automatic Rollover IRA with an accent on high-quality service and financial market knowledge. Focus on managing service requests, ensuring customer satisfaction, and navigating multiple internal systems simultaneously.

Location: Onsite in Taguig, Metro Manila

Company

hirify.global is a financial services company dedicated to helping customers achieve financial freedom through retirement account operations and a supportive internal culture.

What you will do

• Engage with customers via inbound calls to respond to inquiries and process requests.
• Manage diverse service requests, including account maintenance and withdrawal requests.
• Deliver a responsive client experience by taking ownership and collaborating with internal partners.
• Solve problems independently and navigate between multiple technology platforms during client calls.
• Maintain high levels of customer satisfaction and meet established performance metrics.

Requirements

• Minimum of 1+ years of customer service experience.
• Ability to work in a fast-paced, client-driven call center environment.
• Strong active listening and verbal communication skills.
• Proficiency in using and troubleshooting multiple technology platforms simultaneously.
• Professional demeanor and enthusiasm for providing quality service.

Nice to have

• Experience in the financial industry.

Culture & Benefits

• Flexible work environment with a strong emphasis on internal mobility.
• Commitment to purpose, well-being, and work-life balance.
• Welcoming and inclusive corporate environment.
• Opportunities for volunteering for causes that matter to employees.