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Rep Client Service (Fintech)

Формат работы
onsite
Тип работы
fulltime
Грейд
junior
Английский
b2
Страна
Philippines
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
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TL;DR

Rep Client Service (Fintech): Handling inbound calls and supporting existing customers with account needs on Automatic Rollover IRA with an accent on high-quality service and financial market knowledge. Focus on managing service requests, ensuring customer satisfaction, and navigating multiple internal systems simultaneously.

Location: Onsite in Taguig, Metro Manila

Company

hirify.global is a financial services company dedicated to helping customers achieve financial freedom through retirement account operations and a supportive internal culture.

What you will do

  • Engage with customers via inbound calls to respond to inquiries and process requests.
  • Manage diverse service requests, including account maintenance and withdrawal requests.
  • Deliver a responsive client experience by taking ownership and collaborating with internal partners.
  • Solve problems independently and navigate between multiple technology platforms during client calls.
  • Maintain high levels of customer satisfaction and meet established performance metrics.

Requirements

  • Minimum of 1+ years of customer service experience.
  • Ability to work in a fast-paced, client-driven call center environment.
  • Strong active listening and verbal communication skills.
  • Proficiency in using and troubleshooting multiple technology platforms simultaneously.
  • Professional demeanor and enthusiasm for providing quality service.

Nice to have

  • Experience in the financial industry.

Culture & Benefits

  • Flexible work environment with a strong emphasis on internal mobility.
  • Commitment to purpose, well-being, and work-life balance.
  • Welcoming and inclusive corporate environment.
  • Opportunities for volunteering for causes that matter to employees.

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