Medical Information Coordinator (Medical)

TL;DR

Medical Information Coordinator (Medical): Managing the intake of medical inquiries and product serialization requests for pharmaceutical clients with an accent on regulatory compliance and adverse event reporting. Focus on accurately documenting product complaints, triaging medical requests, and ensuring timely service delivery within SOP guidelines.

Location: Makati City, Philippines. Supports remote work, but a hybrid basis is encouraged for those within a short commute of the office.

Company

hirify.global provides end-to-end consulting solutions across the complete product lifecycle for biotech, med device, and pharmaceutical organizations.

What you will do

• Handle telephone and electronic inquiries from healthcare professionals and customers regarding product serialization.
• Triage calls and emails to relevant departments, including Medical Information requests.
• Accurately document and report product complaints, adverse events, and pregnancy reports per government regulations and SOPs.
• Provide serialization verification responses utilizing client systems and portals.
• Log all inquiries comprehensively and timely into Inquiry Handling Systems.
• Perform quality checks on logged enquiries and product quality complaints.

Requirements

• Bachelor of Arts Diploma (minimum).
• English language proficiency with excellent verbal and written communication skills.
• Professional telephone etiquette and empathetic customer service skills.
• Ability to multitask and prioritize within restrictive timeframes.
• Proficiency in Microsoft Office and Adobe Acrobat.
• Ability to work independently and collaboratively within a team.

Nice to have

• Experience interacting in a customer service environment.

Culture & Benefits

• Commitment to diversity, equity, and inclusion, creating a space for authentic self-expression.
• Support for innovative, collaborative, and entrepreneurial spirits.
• Flexible work arrangement supporting both remote and hybrid models.
• Transparent recruitment process with personal review by recruiters and no AI screening tools.