Patient Support Specialist (Manila, UK Support)

TL;DR

Patient Support Specialist (Healthcare): Support patients across 5 clinics primarily via email for the UK market with an accent on mid/night shifts and collaboration with doctors, pharmacies, and delivery partners. Focus on identifying opportunities to improve products, processes, and service.

Location: Manila, Philippines (Makati office), willing to work late mid-shift or night shift (2 PM–1 AM or 6 PM–3 AM Manila time), no fixed weekend off.

Company

Australian-founded digital healthcare company focused on chronic conditions like obesity, with clinics such as Juniper serving over 500K patients globally across Australia, UK, Germany, Japan, and Philippines.

What you will do

• Support patients through a range of conditions primarily via email.
• Handle UK market support during mid-shift/night shifts.
• Collaborate remotely with doctors, pharmacies, and delivery partners.
• Identify opportunities to improve products, processes, or service.

Requirements

• 3+ years in customer care or equivalent (hospitality, email support, call center, retail).
• Passion for health and wellness, interest or experience in healthcare.
• Strong written and verbal communication skills with ability to use various tones.
• Familiarity with computer skills and customer service software (Mac and Google Suite a plus).
• Team player who anticipates needs and supports customers in tricky situations.
• Willing to learn new industries and skills.

Culture & Benefits

• Passionate teams with high talent bar, autonomy, regular feedback, and equity ownership.
• Comprehensive leave: sick, maternal/paternal, compassionate, vacation, personal health days.
• Health insurance for you and up to two dependents, statutory benefits (SSS, PhilHealth, HDMF), 13th month pay, transportation allowance for Makati office.
• Annual professional development budget, mentors, buddies, performance/pay reviews.
• Flexible working hours, strong work-life balance, fun office parties, team dinners, company merch.