Staff Site Reliability Engineer (Incident Management)

TL;DR

Staff Site Reliability Engineer (SRE/Incident Management): Driving proactive reliability improvements and incident response strategies for a multi-cloud streaming platform with an accent on systemic failure analysis and automation. Focus on building reliability tooling, defining SLO/SLA frameworks, and coaching teams through post-mortems to reduce incident recurrence.

Location: Remote (Canada). Must have the ability to work in Canada without sponsorship

Salary: $133,700 – $248,300 per year

Company

hirify.global Software builds AI-powered, cloud-native products that drive digital transformation for global businesses.

What you will do

• Analyze systemic failure patterns and design reliability improvements to prevent incident recurrence.
• Own and optimize incident management tooling, including Rootly, PagerDuty, Jira, and Slack integrations.
• Define and maintain SLO/SLA frameworks, utilizing error budgets to prioritize reliability investments.
• Lead the evolution of incident response standards and practices across the engineering organization.
• Review and edit customer-facing incident documents (CRCAs) to ensure clarity and quality.
• Develop training programs and coach engineering teams through the post-mortem process.

Requirements

• 10+ years of relevant experience in SRE, incident management, or reliability engineering.
• Professional experience with at least one major cloud provider: AWS, GCP, or Azure.
• Experience managing reliability programs within organizations of 500+ engineers.
• Deep expertise with incident management tools such as Rootly or PagerDuty.
• Strong understanding of distributed systems and failure modes at scale.
• Must have the ability to work in Canada without sponsorship.

Nice to have

• Expertise in Kafka or event streaming technologies.
• Advanced knowledge of cloud-based infrastructure and resiliency engineering.
• Proficiency in scripting languages and automation tools to optimize system performance.

Culture & Benefits

• Global team structure with follow-the-sun coverage to ensure sustainable working hours.
• Culture of curiosity, collaboration, and continuous learning.
• Environment that encourages experimentation and professional growth.
• Commitment to equal opportunity and inclusivity.