Director, Customer Success (LegalTech)

TL;DR

Director, Customer Success (LegalTech): Developing and implementing strategies to enhance customer satisfaction and retention for legal professionals with an accent on team leadership, KPI tracking, and cross-functional alignment. Focus on optimizing customer success processes, scaling AI-forward solutions, and fostering a culture of excellence to drive global growth.

Location: Hybrid (USA). Must reside within reasonable commuting distance to Austin, Chicago, Denver, New Jersey, Philadelphia, or Raleigh; requires on-site presence at least six days per month.

Company

hirify.global is a legal technology leader delivering transformational AI-forward solutions to law firms and corporate legal teams worldwide.

What you will do

• Develop and implement strategies to enhance customer satisfaction and retention.
• Lead, mentor, and develop a high-performing customer success team.
• Build and maintain strong relationships with key customers to identify and address pain points.
• Establish and track key performance indicators (KPIs) to measure success and provide reports to senior management.
• Analyze and improve customer success processes for efficiency and effectiveness.
• Collaborate with sales, product, and marketing teams to ensure strategic alignment and integration.

Requirements

• Bachelor's degree in business, Marketing, or a related field (MBA or advanced degree preferred).
• Minimum 7 years of experience in customer success or a similar leadership role.
• Proven track record of enhancing customer satisfaction and leading teams.
• Strong strategic thinking, leadership, and data-driven decision-making abilities.
• Proficiency in CRM and customer success management tools.
• Must reside within reasonable commuting distance to the available office locations.

Culture & Benefits

• Comprehensive benefits package including health insurance and retirement savings plans.
• Generous paid time off and a supportive work-life balance.
• Clear career paths and opportunities for professional development in leadership roles.
• Global, dynamic, and diverse work environment emphasizing growth and collaboration.