Technical Support Specialist

TL;DR

Technical Support Specialist: Assess and troubleshoot computer user support problems such as password resets, desktop support issues, or specialized applications support for the CNI Corporate environment with an accent on hardware/software diagnosis and system monitoring. Focus on handling inbound requests, applying investigative methods, and resolving operational issues efficiently using ticketing systems and SOPs.

Location: Norman, OK (onsite office environment)

Salary: $18 to $23

Company

hirify.global serves as a holding company with subsidiaries in technology, infrastructure & engineering, health, manufacturing, public safety, consulting, and transportation for federal government and commercial enterprises.

What you will do

• Handle inbound telephone customer requests and promptly answer help desk phones.
• Troubleshoot and resolve issues using effective investigative methods, problem diagnosis, isolation, and service desk procedures.
• Monitor queues, voicemail, website, and other communication methods for user support requests.
• Reset user passwords, provide desktop support, and specialized applications support.
• Document actions, escalate tickets as necessary, and participate in maintaining helpdesk SOPs.
• Monitor computer systems and operations as assigned.

Requirements

• CompTIA A+ Certification Required.
• Ability to pass a background check.
• Demonstrated ability to provide customer support for IT issues to local and remote staff.
• Proficiency in Microsoft SharePoint, Office, Windows, Adobe Acrobat, WebEx, Lync, and Cisco Jabber.
• Experience with PC hardware, MS Active Directory, Exchange, server 2008/2012, network infrastructure, Windows 7, MS Office 2013, and Outlook.
• Associate's degree and minimum 2 years relevant experience or equivalent.

Culture & Benefits

• Premium benefits eligible on first day: Medical, Dental, Vision, Company Life Insurance, Short-Term/Long-Term Disability.
• 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning/Fertility Assistance.
• Paid Time Off (PTO), 11 Federal Holidays, Employee Assistance Program (EAP), Training and Development Opportunities.
• Drug-free workplace adhering to Federal Controlled Substance Act.