Expert Support Consultant (Healthcare)

TL;DR

Expert Support Consultant (Healthcare): Providing advanced product application support for eClinicalWorks to ensure healthcare providers deliver patient care with an accent on troubleshooting, system configuration, and bug resolution. Focus on diagnosing high-severity issues, implementing break-fix solutions, and collaborating with product development for software improvements.

Location: Remote (Must be based in Illinois, Delaware, Colorado, Arkansas, or Connecticut)

Salary: $93k – $96k

Company

hirify.global is a healthcare technology company dedicated to empowering providers to deliver superior patient care through innovative software solutions.

What you will do

• Diagnose and resolve complex client application issues related to product functionality and system configuration.
• Troubleshoot medium to high-severity issues independently by gathering client data and delivering effective resolutions.
• Maintain detailed logs of support requests in ServiceNow (SNOW) and provide feedback to product development teams.
• Perform application customizations, including order sets, lab/rad orders, and visit types.
• Handle system provisioning, including user creation and terminations.
• Stay current with new software releases and design changes to provide expert guidance.

Requirements

• 3-5 years of experience with eClinicalWorks (eCW).
• 2-4 years of experience in client support or a similar technical role.
• Strong understanding of healthcare industry clinical workflows.
• Proven ability to independently apply break-fix solutions and resolve high-severity cases.
• Bachelor’s degree is preferred.
• Must be based in one of the specified US states (IL, DE, CO, AR, CT).

Culture & Benefits

• Opportunity to profoundly impact patient lives by empowering healthcare providers.
• Competitive compensation and benefits package.
• Fast-paced and dynamic work environment.
• Passionate team committed to innovation and excellence.