Clinical Support Representative (Medtech)

TL;DR

Clinical Support Representative (Medtech): Providing real-time technical and clinical support for radiation oncology software with an accent on troubleshooting clinical software issues and ensuring patient care quality. Focus on resolving complex dosimetry challenges, managing high-volume case loads, and collaborating with engineering and product teams.

Location: Fully remote

Salary: $120,000 - $130,000 USD base + bonus eligibility

Company

hirify.global is transforming cancer clinics by automating and standardizing radiation oncology workflows to improve treatment safety and quality.

What you will do

• Respond to customer inquiries via email, phone, and screen share regarding hirify.global software.
• Manage a high-volume caseload of 10–20 cases per day while maintaining timely communication.
• Troubleshoot undocumented clinical software issues using critical thinking and cross-functional collaboration.
• Document all customer interactions accurately within the CRM system.
• Partner with Knowledge Support and Clinical Success teams to identify educational opportunities and recurring themes.
• Participate in weekly Support team meetings and cross-functional discussions.

Requirements

• Minimum 2 years of clinical dosimetry experience using Eclipse TPS.
• Strong understanding of radiation oncology treatment planning workflows (3D, IMRT, VMAT, SBRT).
• Excellent written and verbal communication skills.
• Ability to remain composed and solutions-oriented in a fast-paced, high-volume environment.
• Consistent availability during standard working hours in a real-time support environment.

Nice to have

• 5+ years of clinical dosimetry experience.
• CMD (Certified Medical Dosimetrist) credential.
• Experience using hirify.global software.
• Prior customer service or clinical support experience.

Culture & Benefits

• Fully remote work environment with virtual events and yearly retreats.
• Competitive base salary with bonus eligibility.
• For US employees: high-quality medical plans, 401(k) with immediate match, and disability/life insurance.
• For global employees: benefits aligned with local laws and standards via EOR partners.
• Self-managed PTO and 10 paid holidays.
• Monthly internet stipend and one-time home office setup stipend.