Platform Operations Lead (AI Cloud)

TL;DR

Platform Operations Lead (AI Cloud): Scaling the operational maturity of cloud infrastructure with an accent on automation, tooling, and reliability. Focus on reducing operational load on engineering teams by designing self-service solutions and improving incident response.

Location: Remote (UK)

Company

hirify.global is the company behind Hyperstack, a full-stack AI cloud providing on-demand and private GPU infrastructure for AI researchers and enterprises.

What you will do

• Build and improve scalable infrastructure operations processes to support a growing cloud platform.
• Develop secure automation, diagnostics, and tooling for customer-facing and operational teams.
• Identify operational pain points and transform them into automated or self-service solutions.
• Support the rollout of new infrastructure environments in collaboration with DevOps and Engineering.
• Enhance observability, incident response, and operational documentation across production.
• Design runbooks and escalation paths between technical and customer-facing teams.

Requirements

• Strong background in infrastructure, cloud operations, DevOps, or platform engineering.
• Experience supporting production environments with a focus on reliability and incident response.
• Proven ability to design and implement automation that reduces manual operational workloads.
• Strong scripting and workflow automation skills emphasizing security and maintainability.
• Ability to coordinate between multiple technical and non-technical teams.
• Experience with observability, monitoring, and orchestration technologies.

Nice to have

• Experience with GPU, high-performance compute, or managed infrastructure platforms.
• Exposure to Kubernetes, OpenStack, Grafana, or Windmill automation platforms.
• Experience maturing 24/7 support, NOC, or SRE capabilities.
• Experience designing self-service tooling for support and operations.

Culture & Benefits

• Competitive salary and annual discretionary bonus scheme.
• Employee wellbeing benefits and 25 days of holiday plus public holidays.
• Flexible working arrangements.
• High degree of ownership, autonomy, and trust to experiment.
• Collaborative, international culture built on transparency and ownership.