Associate Field Technician/Specialist

TL;DR

Associate Field Technician/Specialist: Provide first-level technical support and service coordination for airport IT systems with an accent on incident handling, troubleshooting, and coordination with teams and providers. Focus on logging and tracking tickets, performing basic diagnostics, and ensuring SLA compliance and operational continuity.

Location: Bucharest, Romania (Hybrid: work from home up to 2 days/week, on-site support required)

Company

Technology provider powering 95% of international airports and serving over 2,500 transportation and government clients worldwide.

What you will do

• Handle customer incidents and service requests via phone/email.
• Log, track, and manage tickets in hirify.global systems.
• Provide first-level troubleshooting and escalate issues as needed.
• Coordinate with internal teams and third-party providers for resolution.
• Monitor ticket progress and communicate updates to stakeholders.
• Support on-site technical activities and occasional projects.
• Ensure compliance with SLAs, processes, and documentation standards.

Requirements

• Ability to work on-site in Bucharest, Romania
• Basic understanding of IT infrastructure and networking (routers, switches like Cisco, connectivity troubleshooting).
• Knowledge of Microsoft environments (Windows OS, basic system support).
• Experience with ticketing/incident management systems.
• Ability to perform basic diagnostics and remote troubleshooting.
• General hardware and IT support knowledge; customer-oriented mindset with strong communication skills.

Culture & Benefits

• Flex Week: Work from home up to 2 days/week (team-dependent).
• Flex Day: Flexible workday scheduling.
• Flex-Location: Up to 30 days/year working from anywhere in the world.
• Employee Wellbeing: 24/7 Employee Assistance Program and Champion Health platform.
• Professional Development: Access to LinkedIn Learning, Microsoft skills, Pluralsight, Harvard Business Publishing, and more.
• Competitive benefits tailored to local market; inclusive and diverse environment.