Customer Service Specialist III (Manufacturing)

TL;DR

Customer Service Specialist III (Manufacturing): Managing the full order cycle and customer interactions for a global adhesives portfolio with an accent on SAP administration and cross-functional coordination. Focus on ensuring OTIF delivery, resolving customer disputes, and maintaining high-value regional or global accounts.

Location: On-site in Dandenong South, Victoria, Australia

Company

The largest pureplay adhesives company in the world, providing innovative coatings and sealants across 140 countries.

What you will do

• Manage all aspects of the order cycle, including entry, maintenance, confirmation, and follow-up.
• Handle professional customer interactions and coordinate final responses to ensure satisfaction.
• Administer SAP for customer master data, CoA, and invoice query resolutions.
• Liaise with Finance, Logistics, Supply Chain, and Sales to ensure OTIF delivery.
• Control consignment stocks and manage customer portals where applicable.
• Initiate and document dispute resolution processes to minimize cost impact.

Requirements

• 4+ years of professional experience.
• High school degree or commercial school education.
• Fluency in written and spoken English.
• Fluency in at least one other major language (e.g., Spanish, German, Dutch, Greek, Turkish, Chinese, French).
• Experience managing large accounts on a regional or global level.
• Strong computer competency with high MS Office suite proficiency.

Culture & Benefits

• Collaborative global culture where employees are seen, heard, and respected.
• Equal Employment Opportunity employer.
• Opportunity to work within a large-scale global organization with $3.6 billion in revenue.