Customer Support Consultant (IoT)

TL;DR

Customer Support Consultant (IoT/Retail Tech): Monitoring and maintaining a global network of retail sensors and cameras with an accent on data accuracy and device health. Focus on conducting precise data audits, resolving technical issues via Zendesk, and ensuring high network health scores.

Location: Remote (Australia)

Company

hirify.global partners with global leaders in retail technology and analytics to provide data-driven sensor solutions for top retailers.

What you will do

• Conduct precise audits of sensor and camera data to verify the accuracy of in-store foot-traffic counts.
• Monitor the health of thousands of connected IoT devices globally and resolve issues within strict SLAs.
• Manage and resolve customer support tickets via Zendesk for internal teams and external retail clients.
• Perform peer-review QA audits to maintain high team-wide accuracy standards.
• Enhance the customer support knowledge base and provide feedback on systemic technical issues to drive product improvement.

Requirements

• 2+ years of experience in technical support, customer success, or QA, preferably in SaaS or IoT.
• Proficiency with customer support platforms such as Zendesk, Freshdesk, or Salesforce Service Cloud.
• Exceptional attention to detail and analytical skills for meticulous data auditing.
• Ability to translate technical issues into professional communications for clients.
• Proactive approach to identifying and solving problems before they escalate.

Culture & Benefits

• Permanent work from home arrangement.
• Health insurance available in eligible locations.
• Immediate hiring process.