Guest Services Coordinator (Airbnb Properties)

TL;DR

Guest Services Coordinator (Airbnb Properties): Providing customer support to property owners and renters, resolving inquiries, complaints, and coordinating administrative tasks with an accent on efficient communication and problem-solving. Focus on handling booking issues, scheduling cleaners, and maintaining CRM records under a fixed shift schedule in Australian Western Time.

Location: Remote (Australian Western Time, 48 hours/week specific shifts: Mon, Wed-Fri, Sat-Sun 12:00 am to 8:00 pm; Perth, WA timezone)

Company

hirify.global client managing Airbnb properties.

What you will do

• Respond to inquiries from Airbnb owners and renters via personalized emails.
• Resolve complaints and issues related to listings, availability, rates, and bookings.
• Coordinate with internal staff and cleaners for maintenance and operations.
• Maintain records of interactions in CRM and perform data entry/scheduling.

Requirements

• Availability for fixed shifts in Australian Western Time (48 hours/week)
• Detail-oriented with strong organizational and multitasking skills.
• Excellent written and verbal communication with customer-centric approach.
• Proven problem-solving to handle issues independently.
• Self-motivated, able to work independently and collaborate in a team.
• Proficiency in MS Office and Google Suite.

Culture & Benefits

• Permanent work from home.
• Immediate hiring.
• Health insurance coverage for eligible locations.
• Independent contractor position.

Hiring process

• Complete application with assessment questions, technical check, and voice recording.
• Hourly pay rate based on application performance; full submissions prioritized.