Customer Care Technical Support Specialist (Medtech)

TL;DR

Customer Care Technical Support Specialist (Medtech): Providing high-quality technical and product support to Hearing Care Professionals and end users with an accent on case management and regulatory compliance. Focus on resolving complex technical issues, managing complaints, and maintaining strong relationships with healthcare stakeholders.

Location: Hybrid (Bicester, UK)

Company

GN/hirify.global delivers advanced intelligent hearing, audio, video, and gaming solutions designed to enhance the senses of hearing and sight.

What you will do

• Provide advanced technical and product support across multiple customer channels.
• Manage customer cases and complaint handling in accordance with regulatory and business requirements.
• Build and maintain strong relationships with Hearing Care Professionals and end users.
• Act as a key liaison between customers and internal teams to ensure efficient issue resolution.
• Handle order-related queries and service requests.
• Maintain up-to-date knowledge of products, systems, and internal processes.

Requirements

• Degree or relevant educational background in business, healthcare, technical support, or a related field.
• Experience in customer support, technical troubleshooting, or service delivery.
• Strong communication and stakeholder management skills.
• Excellent problem-solving ability and high attention to detail.
• Ability to work effectively under pressure and remain highly organized.

Nice to have

• Experience with customer support systems or complaint handling.
• Knowledge or experience within the hearing healthcare industry.

Culture & Benefits

• Flexible working arrangements with a hybrid model.
• Inclusive recruitment process focusing on motivation and transferable skills.
• Opportunity to work within a global Customer Care function across Europe.
• Collaborative environment driven by a customer-first mindset and proactive problem-solving.