Customer Experience Specialist (Ecommerce)

TL;DR

Customer Experience Specialist (Ecommerce): Delivering high-quality service across chat, email, phone, and social channels with an accent on empathy and problem-solving. Focus on resolving complex customer issues, sharing service insights, and building long-term brand loyalty.

Location: Remote (UK). Must be based in the United Kingdom. Mandatory onsite training in London, Leeds, or Manchester for the first 3 weeks.

Salary: £16 per hour

Company

hirify.global is a direct-to-consumer tech company disrupting the retail industry through AI, analytics, and sustainable manufacturing.

What you will do

• Own customer interactions across chat, email, phone, and social channels from start to finish.
• Resolve issues with empathy to turn challenges into positive experiences.
• Utilize internal tools efficiently while maintaining a human touch.
• Identify and share recurring patterns to help improve the overall customer experience.
• Act as a product expert to guide customers authentically.

Requirements

• Must be based in the United Kingdom.
• Ability to attend mandatory onsite training in London, Leeds, or Manchester (first 3 weeks, Mon-Fri, 9:00 AM – 6:00 PM GMT).
• Comfortable adopting new digital tools to enhance service.
• Strong ownership and adaptability in a fast-paced environment.
• Ability to maintain professional and authentic communication.

Culture & Benefits

• Salary increases every 6 months for the first 2 years.
• Monthly performance bonuses and referral bonuses up to £800.
• 3-week paid training and onboarding.
• Set schedule with guaranteed hours.
• Culture of ownership and autonomy in a premium e-commerce environment.