Customer Care Technical Support Specialist (Medtech)

TL;DR

Customer Care Technical Support Specialist (Medtech): Providing high-quality technical and product support to Hearing Care Professionals and end users with an accent on technical troubleshooting and case management. Focus on resolving complex product issues, maintaining regulatory compliance in complaint handling, and collaborating with stakeholders across North-West Europe.

Location: Hybrid in Bicester, UK

Company

hirify.global is a global corporation providing advanced intelligent hearing, audio, video, and gaming solutions to enhance the senses of hearing and sight.

What you will do

• Provide advanced technical and product support across multiple customer channels.
• Manage customer cases and complaint handling in accordance with regulatory and business requirements.
• Build and maintain strong relationships with Hearing Care Professionals and end users to deliver personalized support.
• Act as a key link between customers and internal teams to ensure efficient issue resolution and knowledge sharing.
• Support order-related queries and service requests when needed.
• Collaborate with Customer Care colleagues across North-West Europe to achieve shared goals.

Requirements

• Degree or relevant educational background in business, healthcare, technical support, or a related field.
• Experience in customer support, technical troubleshooting, or service delivery.
• Strong communication and stakeholder management skills.
• Excellent problem-solving ability and high attention to detail.
• Ability to stay highly organized and work effectively under pressure.
• Location: Must be based in or able to work in Bicester, UK

Nice to have

• Experience with customer support systems or complaint handling.
• Experience within the hearing healthcare industry.

Culture & Benefits

• Flexible working arrangements encouraged whenever possible.
• Inclusive recruitment process ensuring equal consideration for all applicants.
• Collaborative environment focusing on teamwork, accountability, and a customer-first mindset.
• Opportunity to work with cutting-edge technology in the hearing and audio sectors.