Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Managing a portfolio of enterprise customers for an energy and prop-tech platform with an accent on adoption and long-term value realisation. Focus on driving onboarding, translating energy data into actionable outcomes, and managing stakeholder relationships across property and sustainability teams.

Location: Hybrid (North Sydney, NSW)

Salary: 110,000 AUD

Company

A fast-growing energy and prop-tech company focused on helping customers improve energy efficiency and sustainability outcomes.

What you will do

• Own and manage a portfolio of enterprise customers.
• Drive onboarding, adoption, and ongoing platform engagement.
• Support renewals and identify growth opportunities.
• Act as the voice of the customer across Product, Sales, and Engineering.
• Help customers translate energy data into actionable outcomes.
• Manage stakeholder relationships across property, sustainability, and operations teams.

Requirements

• Experience in Customer Success or Account Management in a B2B environment.
• Strong stakeholder management and communication skills.
• Commercial mindset with experience supporting renewals.
• Experience with CRM tools such as HubSpot.
• Must be based in or able to work hybrid in North Sydney, NSW.

Nice to have

• Experience in SaaS, energy, IoT, proptech, or infrastructure.

Culture & Benefits

• Competitive salary and benefits package.
• Hybrid working arrangement (3:2 model).
• Strong career growth opportunities in a high-impact, sustainability-focused business.