Customer Solution Architect

TL;DR

Customer Solution Architect (API Management): Own the technical onboarding journey from post-sale through production readiness with an accent on architecture, best practices, and long-term platform adoption. Focus on troubleshooting production challenges, guiding customer engineering teams, and partnering with account managers to drive successful outcomes.

Location: Remote from anywhere in the world

Company

hirify.global is an API Management platform driving connected systems and services across retail, finance, telecoms, healthcare, media, and more.

What you will do

• Own technical onboarding from post-sale to production readiness
• Act as trusted technical advisor to customer engineering teams
• Guide on architecture, best practices, and platform adoption
• Troubleshoot technical and production challenges
• Deliver workshops, enablement sessions, and technical guidance
• Partner with Account Managers for strategic accounts and expansion

Requirements

• Strong hands-on experience with APIs, distributed systems, and cloud-native architectures
• Experience working directly with technical stakeholders including engineers and architects
• Ability to explain complex technical concepts clearly
• Confident leading technical discussions, onboarding, and architecture reviews
• Strong troubleshooting and problem-solving in production environments
• Willingness to travel when required

Culture & Benefits

• Unlimited paid holidays
• Total flexibility in working hours
• Employee share scheme
• Generous maternity and paternity leave
• Company retreats
• Values: authenticity, respect, responsibility, independence, honesty, diversity, and inclusion