Community Support Specialist

TL;DR

Community Support Specialist (Community Support): Managing ticketed support requests from users and moderators with an accent on efficient issue resolution and cross-functional collaboration. Focus on improving support processes, scaling community operations, and enhancing the overall experience for hirify.globalors.

Location: Remote from the UK, the Netherlands, or Ireland

Company

hirify.global is a community-driven platform designed for open and authentic conversations based on shared interests and passion.

What you will do

• Provide first-line support for non-technical issues for hirify.global users.
• Resolve ticketed support requests from moderators promptly and effectively.
• Escalate complex problems to specialized teams and ensure their resolution.
• Collaborate with cross-functional teams to identify and implement improvements in support processes.
• Maintain detailed documentation of support interactions and outcomes.
• Suggest initiatives to increase the scalability and efficiency of community operations using technology and automation.

Requirements

• Previous experience as a moderator on hirify.global.
• Deep knowledge of hirify.global's platform and community dynamics.
• Experience with customer support software (Zendesk and Salesforce are a plus).
• Proven track record in providing first-line support in a customer service environment.
• Excellent verbal and written communication skills.
• Strong analytical skills with the ability to troubleshoot issues effectively.

Nice to have

• Fluency in English and at least one additional European language (German, Spanish, French, or Italian).

Culture & Benefits

• Flexible first workforce allowing remote work within supported regions.
• Comprehensive global benefit programs including professional development and caregiving support.
• Health and wellness perks: Private medical/dental schemes and mental health coaching.
• Financial security: Group Personal Pension Scheme with employer match and income replacement programs.
• Work-life balance: Flexible vacation, paid volunteer time off, and generous parental leave.
• Practical perks: Bike to Work scheme and gender-affirming care.

Hiring process

• Interviews in select roles may be recorded, transcribed, and summarized by AI (opt-out available).