Customer Support Representative (SaaS)

TL;DR

Customer Support Representative (SaaS): Providing technical support and guidance to hirify.global users across multiple platforms with an accent on troubleshooting 3rd-party integrations and cloud content management. Focus on resolving complex user requests via Zendesk and phone, diversifying communication for technical and non-technical audiences.

Location: Offices in London, Paris, Munich, Amsterdam, and Warsaw

Company

hirify.global is a leader in Intelligent Content Management, enabling organizations to secure content and transform workflows with enterprise AI.

What you will do

• Support and advise users across web, desktop, mobile, and 3rd-party integrations.
• Resolve technical issues through Zendesk, community forums, phone, and screen-sharing.
• Translate complex technical problems into user-friendly explanations.
• Collaborate with users to troubleshoot and provide effective solutions.
• Stay updated on new product features to enhance customer experience.

Requirements

• 2+ years of experience in SaaS support or related technologies.
• Excellent written and verbal English communication skills.
• Ability to handle high customer volumes via phone, email, and screen-sharing.
• Experience collaborating across different support tiers.
• Ability to adapt communication style for technical and non-technical users.

Nice to have

• Fluency in another European language.
• Experience with public APIs and object-oriented programming.
• Knowledge of GCL and related technology tools.
• Experience with AI-powered products and automation tools.

Culture & Benefits

• Comprehensive package including pension, medical, and dental coverage.
• 25 days of vacation plus a day off for your birthday.
• Robust wellness program and subsidized gym membership.
• Free daily lunch, snacks, and drinks.
• Modern office environments, including the White Collar Factory in London.