Senior Product Support Specialist (SaaS)

TL;DR

Senior Product Support Specialist (SaaS): Helping customers effectively run their beauty and wellness businesses using the hirify.global platform with an accent on issue resolution, technical consulting, and customer advocacy. Focus on diagnosing complex product issues, providing peer mentorship, and improving product direction through customer feedback.

Location: In-office position based in Manchester, UK

Company

hirify.global is a unicorn-valued cloud-based software provider for the beauty and wellness industry, powering over 30,000 businesses globally.

What you will do

• Handle inbound help requests via phone, chat, and email to resolve customer issues.
• Consult with clients to ensure their business operations run effectively on the hirify.global platform.
• Research, document, and prioritize customer issues using internal tools and escalation paths.
• Develop deep technical expertise in product functionality and provide peer mentorship to team members.
• Create knowledge base materials to improve operational efficiency and support community empowerment.
• Influence product development by providing feedback on customer challenges.

Requirements

• Minimum 3 years of experience in a public-facing service position.
• Fluency in English and Danish or French is required.
• Experience operating Point-of-Sale (POS) or reservation systems.
• Must be based in or able to work from the office in Manchester, UK.
• Technology-centric background with demonstrated curiosity and self-learning capabilities.

Culture & Benefits

• Consistent long-term shift assignments to ensure a healthy work-life balance.
• Opportunity to work for a $1 billion+ unicorn company.
• Inclusive work environment certified as a Great Place to Work.
• Direct impact on product evolution through customer-centric feedback.