Journey Lead (SaaS)

TL;DR

Journey Lead (SaaS): Defining and optimizing end-to-end customer journeys for a SaaS platform with an accent on signal-driven engagement and agentic customer success. Focus on translating business outcomes into structured journeys, identifying critical signals, and operationalizing scalable experiences to improve adoption and retention.

Location: Hybrid in Barcelona, Spain

Company

hirify.global is a global leader in data integration and analytics, providing AI/ML capabilities to over 40,000 customers to transform complex data landscapes into actionable insights.

What you will do

• Define key Moments of Truth across the customer journey to drive onboarding, adoption, expansion, and renewal.
• Identify critical signals from product usage, engagement, and technical health to indicate customer progress or risk.
• Track customer progression across journeys to identify drop-offs and optimization opportunities.
• Contribute to the creation of agentic journeys where signals automatically trigger the appropriate actions.
• Collaborate with Sales, Customer Success, Product, and Marketing teams to align journey priorities.
• Partner with Agentic Program Managers to translate playbooks into scalable initiatives.

Requirements

• 7+ years of experience in digital experience, customer success, or Product Led Growth (PLG).
• Deep understanding of Move to Cloud (MTC) and Data Analytics journeys for both SaaS and on-prem environments.
• Proven expertise in journey mapping and translating designs into actionable engagement strategies.
• Strong analytical skills to interpret data and identify insights for action.
• Ability to lead cross-functional initiatives and align stakeholders around customer outcomes.
• Location: Must be based in Barcelona, Spain

Culture & Benefits

• Structured career progression pathways and dedicated mentoring programs.
• Innovative and international work environment focused on collaboration and openness.
• Flexible work arrangements and a diverse corporate culture.
• Additional paid days for personal development and "change the world" corporate responsibility initiatives.