Collection & Dispute Specialist (Finance)

TL;DR

Collection & Dispute Specialist (Finance): Managing manual collection tasks and investigating payment disputes for a global hospitality SaaS platform with an accent on account reconciliation and cross-functional coordination. Focus on optimizing collection processes, maintaining data integrity between Salesforce and Zuora, and reducing overdue balances.

Location: Hybrid in Manila, Philippines

Company

hirify.global is an all-in-one platform that helps hospitality businesses automate, optimize, and scale their operations globally.

What you will do

• Manage weekly follow-ups for overdue accounts through professional written communication.
• Investigate billing issues, payment discrepancies, and account inconsistencies using system data and customer records.
• Partner with Customer Success and Billing Operations to resolve account issues and manage payment extensions.
• Maintain accurate Salesforce records, including Renewal Opportunities and Closed Lost statuses.
• Ensure data consistency across Salesforce and Zuora to prevent billing and collection errors.
• Prepare structured documentation for escalations, settlements, or legal review cases.

Requirements

• 1+ years of experience in Collections, Accounts Receivable, Finance Operations, or Billing Operations.
• Location: Must be based in the Philippines (Manila)
• Experience in SaaS or subscription-based businesses is strongly preferred.
• Hands-on experience with Salesforce is highly preferred.
• Strong Excel skills.
• Excellent written and verbal English communication skills.

Nice to have

• Experience with Zuora or similar billing systems.

Culture & Benefits

• Hybrid work setup combining home and office collaboration.
• Comprehensive health package including HMO with Life Insurance and a Dental Plan.
• 24 Paid Leaves for recharge and personal time.
• Performance bonuses, incentives, and a referral program.
• Professional development opportunities to grow and lead.
• Office perks including unlimited coffee, weekly waffles, ice cream, and team events.