Technical Support Specialist (MDM/IoT)

TL;DR

Technical Support Specialist (MDM/IoT): Providing post-sales technical support and troubleshooting for mobile and IoT device management solutions with an accent on networking fundamentals, OS diagnostics, and proactive case management. Focus on replicating customer environments using virtualization and cloud platforms to resolve complex application issues.

Location: Tokyo, Japan

Company

hirify.global delivers best-in-class mobile and IoT device management solutions for businesses globally.

What you will do

• Provide post-sales technical support for hirify.global products via phone, email, and remote diagnostic tools.
• Investigate, troubleshoot, and resolve customer-reported issues by replicating environments.
• Manage the full case lifecycle, ensuring transparency and proactive communication with customers.
• Support MDM/EMM solutions, diagnosing application issues and sharing best-practice guidance.
• Leverage virtualization, cloud platforms, and mobile devices to validate solutions.
• Collaborate with the development team by creating JIRA tickets for bug reports and product improvements.

Requirements

• 2–4 years of experience in technical support or a customer-facing IT role.
• Degree or Diploma in Computer Networking, IT, Computer Science, or a related field.
• Strong knowledge of networking fundamentals (OSI model, firewalls, protocols, subnetting).
• Hands-on experience with Windows desktop and server operating systems.
• Working knowledge of SQL, relational databases, and virtualization/cloud environments (VMware, Hyper-V, AWS, Azure).
• Bilingual proficiency: Native Japanese and professional English.

Nice to have

• Knowledge of MDM/EMM/UEM solutions.
• Experience with SSO / Identity & Access Management (Okta, Azure AD, Ping).
• Proficiency with Salesforce, Jira, and Power BI.

Culture & Benefits

• Culture emphasizing personal growth, continuous innovation, and a fun environment.
• Opportunity to work with leading-edge technologies and tech giants.
• Collaborative and agile team environment.
• Fast-paced setting with global reach.