AI Product Manager & Customer Success (AI)

TL;DR

AI Product Manager & Customer Success (AI): Developing and operationalizing AI-powered solutions and workflows to solve business challenges with an accent on bridging the gap between technical teams and business stakeholders. Focus on translating business requirements into technical specifications and driving AI adoption at scale within international organizations.

Location: Hybrid in Porto, Portugal

Company

hirify.global is a global firm delivering AI & Data, Digital Commerce, Marketing & Design solutions, and Advisory services.

What you will do

• Translate business requirements into detailed technical specifications for AI use cases and workflows.
• Identify opportunities to transform existing business challenges into AI-powered solutions.
• Define and manage acceptance testing, non-regression protocols, and quality assurance processes.
• Produce professional documentation, presentations, and user guides to support adoption and change management.
• Coordinate and monitor AI project implementations with local and central stakeholders.
• Track performance of deployed AI solutions and feed insights back into the product roadmap.

Requirements

• 3 to 5 years of experience in project management, product management, or business analysis.
• Direct exposure to AI or technology-driven projects.
• Solid understanding of AI concepts, tools, and workflows.
• Experience with Agile methodologies, product backlogs, and sprint-based delivery.
• Fluency in English.
• Must be able to work in a hybrid setup in Porto, Portugal.

Culture & Benefits

• Hybrid work arrangement with real end-to-end ownership.
• Broad exposure to the full AI product lifecycle and senior business stakeholders.
• Stimulating environment for continuous learning and growth in AI operationalization.
• Access to a global community of AI and digital experts.
• Inclusive corporate culture valuing diversity and inclusion.