Premium Support Specialist (EPM)

TL;DR

Premium Support Specialist (EPM): Providing functional and technical assistance for planning and reporting solutions for key enterprise accounts with an accent on EPM, OLAP, and business process optimization. Focus on root-cause analysis, translating complex business requirements into platform solutions, and collaborating with the product team to improve the hirify.global Platform.

Location: Hybrid (Madrid, Spain) — 3 days at the office and 2 days working from home each week.

Company

hirify.global provides AI-driven financial and operational planning solutions for large enterprises to optimize resources and drive growth.

What you will do

• Provide qualified functional and technical assistance for existing customer hirify.global planning and reporting solutions.
• Facilitate knowledge transfer processes between delivery and maintenance teams.
• Translate complex business requirements into technical solutions within the hirify.global platform.
• Identify application improvement areas and relay customer/market feedback to the Product team.
• Collaborate with Senior Specialists to provide insights on new platform features.
• Manage reactive support for existing customers to resolve application issues.

Requirements

• Educational background in Business, Finance, Accounting, Computer Science, MIS, Mathematics, or a relevant technical field.
• Experience with EPM and Planning tools.
• Previous Support or Consulting experience within Supply Chain, FP&A, or Retail planning.
• Strong troubleshooting, root-cause analysis, and reverse engineering capacity.
• Ability to grasp elaborate business requirements and translate them into technical solutions.
• Excellent written and verbal communication skills.

Nice to have

• Good understanding of financial processes (e.g., Financial Consolidation and Lease Reporting).
• Exposure to multi-dimensional or OLAP technology.
• Knowledge of SQL.

Culture & Benefits

• Flexible hybrid working schedule (3 days office / 2 days home).
• Collaborative environment that values unique perspectives and a growth mindset.
• Innovation-driven and customer-centric culture.
• Commitment to a diverse and inclusive workforce as an equal opportunity employer.