German Speaking Customer Support Agent SIXT Share (M/F/D) - 100% Remote (Customer Support)

TL;DR

German Speaking Customer Support Agent (Customer Support): Handling incoming customer inquiries for the hirify.global Share service with an accent on complaint resolution and providing tailored solutions. Focus on ensuring an outstanding customer experience and strengthening the brand through empathetic communication in Dutch and English.

Location: 100% Remote (Madrid, Spain)

Company

A globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide.

What you will do

• Provide excellent customer service and ensure a positive experience in every interaction.
• Communicate confidently and empathetically with customers in Dutch and English.
• Analyze customer requests, identify needs, and offer effective solutions.
• Handle challenges with strong problem-solving skills and adapt quickly to new situations.
• Proactively anticipate customer needs to maintain a service-oriented mindset.
• Work flexibly across different shifts, including weekends and night shifts.

Requirements

• Initial experience in dealing with customers and providing high-quality service.
• Fluency in Dutch and English (C1 level or higher).
• Strong communication skills and empathy.
• Analytical and problem-solving skills.
• Confidence in using computers and Microsoft Office software.
• Ability to work flexible shifts, including weekends and nights.

Culture & Benefits

• Fully remote work arrangement for a better professional and personal life balance.
• Wide range of discounts on hirify.global rent, share, ride, and hirify.global+.
• Exclusive deals on travel, tech, and lifestyle products.
• Participation in team-building activities and global corporate events.
• Opportunities for professional growth within a dynamic international environment.